Q: How can I prevent bullying in my business?
A: The most important thing is to take a clear stand on the issue. All your employees should be aware that bullying won’t be tolerated and will be considered a significant disciplinary matter.
Defining bullying can be difficult, but it includes any offensive and intimidating behaviour designed to humiliate or injure the victim. In practice, the victim is entitled to define what bullying is – you should take any report of bullying seriously and deal with it under your disciplinary and grievance procedures.
Q: Who’s responsible for data protection if I outsource some of my business functions?
A: This question arises most often for businesses that outsource their payroll function or their customer mailings, which involves providing information about their employees or customers to another business.
The business you outsource to processes this data on your behalf, but you remain responsible for making sure that data-protection rules are followed. You should make sure that you use a reputable company. Verify what security measures and staff checks they have and ensure you have a written contract. If you’re outsourcing to a country outside the EEA, make sure your contract will be enforceable in that country.
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